eStatements

eStatements are free, electronic replicas of your printed paper statement that eliminate the need to print and mail the paper copies.

You may enroll in eStatement through your Exchange OnLine Internet Banking Account.

Once you have enrolled, you will have immediate access to your most recently mailed statement online in a PDF format. On your next statement date, you will receive notification that your eStatement is available for you to retrieve inside the secure Exchange Online Product and you will receive your paper statement in the US Mail. After that time, only the eStatement will be sent.

Please note: Due to varying statement dates, new customers to our Exchange OnLine product may not immediately have a past statement available. In these cases, you will be notified as soon as a statement is available for your viewing.

When your statement becomes available each month, an e-mail notification will be sent to the e-mail address of record with the bank.

Your actual statement is not sent through e-mail - you only receive a notification. To ensure the highest security available, we have chosen to send you an e-mail notification that your eStatement is available to view online and not to send the statement out to you. You may then login to our secure Internet banking product where your account information is protected.

Some customers may be curious why they need a statement when all the information they need is available in their account summary screen in Exchange OnLine.

Federal laws require that customers are sent a statement regardless of whether they can view the information online through their Internet banking account. Recent enhancements to that requirement allow financial institutions to send the statements electronically as long as they are identical to the statement they would receive via the US Mail.

eStatements are available to all customers enrolled in Exchange OnLine. Exchange OnLine is National Exchange Bank & Trust’s free Internet Banking program.

If you are already an Exchange OnLine customer, simply login to Exchange OnLine and choose “Statements” from the menu on the left. You will be taken through a one-screen consent form. After agreeing to receive eStatements, choosing this link in the future will take you directly to your eStatements.

If you would like to sign up for Exchange OnLine, auto enroll now by clicking here, or fill out the application located on this site and mail or return it to your nearest office.

Accounts available for eStatements include checking, savings, money market and CD’s.

If you are unsure whether your program is the most current version, click here to access a test PDF File. If you need to update your software, please click the Adobe image below for information regarding downloading the latest version of Adobe Reader.

Because eStatements are accessed through Exchange Online, customers must also meet the software requirements for Exchange OnLine.

Additionally, the Microsoft Windows Internet Explorer 7.0^® browser default setting blocks downloads and pop-ups. eStatement downloads will be blocked until the user allows pop-ups from the site or changes the setting of the pop-up blocker to low. Please click here for more information on how to change your settings to allow pop-ups.

After consent is given, customers will begin to build a 18-month history of active electronic statements. For tax and record-keeping purposes, customers are encouraged to download and save statements in a safe and secure location.

Federal laws require that customers are sent an electronic statement regardless of whether they can view the information online through their internet banking account. Recent enhancements to that requirement allow financial institutions to send the statements electronically as long as they are identical to the statement they would receive via the US Mail.

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