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Anthem Health Insurance has announced that millions of customer records have been stolen. Very quickly, people perpetrating fraud are using the information in attempt to steal even more.
Emails are being sent out encouraging recipients to take advantage of free credit monitoring in the wake of the breach. Anthem is warning that the email is designed to look as if it comes from the company and asks customers to click on a link for credit monitoring in the wake of the hack that affected up to 80 million records.
National Exchange Bank & Trust would like to remind you to NOT click on unsolicited links in emails and directly go to any website by typing the URL in the web browser.
Anthem said it is not calling members about the hack and is not asking for credit card information or social security numbers over the phone. Anthem will contact current and former members via mail delivered by the U.S. Postal Service about the cyber attack with specific information on how to enroll in credit monitoring.
Home Depot and Others Announce Card Breach
As fraud continues to be perpetrated against card payment systems, it is imperative that customers continue to monitor accounts for fraudulent transactions via Exchange Line and Exchange OnLine on a daily basis. If you feel your card may be compromised, please contact us immediately.
Fraudulent Cashier's Checks | Fake Checks Can Cost You (FTC)
Funds Under Control of the Federal Reserve Bank | OCC News
IRS Phone and Email Scams | IRS's Report Phishing web page
Microsoft Tech Support Scams | Microsoft® Safety & Security Center
VISA Security and Fraud Dept. Imposters | WI Crime Prevention Practitioners Association
Family Emergency & Grandparents Scam | FTC Alert
Sweetheart Swindle | When Your Online Romance Requests Cash
While National Exchange Bank & Trust uses a variety of software and industry-related tools to combat fraud, the most important prevention tool is customer vigilance. Please consider the following suggestions regarding online safety and being diligent in identifying Spam and Phishing.
- Do not follow unsolicited web links in email or respond to unverified callers with information about your place of employment. The United States Computer Emergency Readiness Team (US-CERT) has more information on social engineering and phishing attacks in Security Tip ST04-014.
- Use caution when opening email attachments.
- Follow safe practices when using your PC and browsing the web. See Good Security Habits and Safeguarding Your Data from US-CERT for additional details.
- Keep your operating system and software up-to-date with the latest patches.
- Current anti-virus software with the most updated definitions and frequent system scans
- Updated anti-spyware is necessary.
- Strong passwords, that are not shared, are a vital component to protecting your information.
- You can report phishing by sending an email to email@example.com.
- Internet Crime Complaint Center (IC3)
- Protect Your Pocketbook - Tips to Avoid Financial Exploitation
- Avoid getting hooked by a "phishing scam" - by the FTC
- Stay Safe Online - Security tips from the National Cyber Security Alliance
- Find frequently asked questions about credit fraud from Experian
- Identifying, reporting and avoiding fraud - advice from TransUnion
- The FTC: Your national resource for identity theft [Fraud Line: 877-IDTHEFT (877-438-4338)]
- FDIC Identity Theft and Fraud
- FBI Scam Safety Site
- How to be a Safe Internet User - APWG
Smishing is similar to Phishing but criminals attempt to garner information via text messages on mobile phones. National Exchange Bank & Trust does not initiate information gathering via text messages.
Wire and Large Cash Transaction Fraud
Due to the proliferation of scams perpetrated through unknowing bank customers, National Exchange Bank & Trust takes great care in trying to identify potential scams. This means we may ask additional questions when you want to do a large cash transaction or wire transfer that is not common for you.Transactions that are frequently used to commit fraud receive an even greater scrutiny in order to protect you. Remember, ultimately, the customer depositing an item is responsible for the “goodness” of the item.
- Equifax - Fraud Line: 800-525-6285
- Experian - Fraud Line: 888-397-3742
- Trans Union - Fraud Line: 800-680-7289
Request your free annual credit report.
Contact National Exchange Bank & Trust Customer Service immediately at your local office or at 920-921-7700 if you suspect identity theft or fraud involving any of your National Exchange Bank & Trust accounts including if you believe you may have given out any confidential information.
To report a compromised, lost or stolen card during normal business hours
Please call the bank at 877-921-7700
To report a compromised, lost or stolen card after normal business hours
CheckCards, Health Savings Account Debit Cards and ATM Cards - 800-236-2442
Credit Cards - 800-221-5920
These numbers are also located on the back of your card.
**Please note that National Exchange Bank & Trust does not offer special promotions via our credit card toll-free number. If you are presented an offer upon dialing the number above, please hang up and call again. You may have misdialed. If you gave out any information to take advantage of a promotion when dialing a number above, please contact us immediately.