Fraud Information

Contents

Recent Fraud Alerts

Anthem Health Insurance Records Stolen

Anthem Health Insurance has announced that millions of customer records have been stolen. Very quickly, people perpetrating fraud are using the information in attempt to steal even more.

Emails are being sent out encouraging recipients to take advantage of free credit monitoring in the wake of the breach. Anthem is warning that the email is designed to look as if it comes from the company and asks customers to click on a link for credit monitoring in the wake of the hack that affected up to 80 million records.

National Exchange Bank & Trust would like to remind you to NOT click on unsolicited links in emails and directly go to any website by typing the URL in the web browser.

Anthem said it is not calling members about the hack and is not asking for credit card information or social security numbers over the phone. Anthem will contact current and former members via mail delivered by the U.S. Postal Service about the cyber attack with specific information on how to enroll in credit monitoring.

Home Depot and Others Announce Card Breach

As fraud continues to be perpetrated against card payment systems, it is imperative that customers continue to monitor accounts for fraudulent transactions via Exchange Line and Exchange OnLine on a daily basis.  If you feel your card may be compromised, please contact us immediately.

More information from Home Depot
More information from Jimmy John's
More information from Goodwill

Ongoing Fraud Scams

Fraudulent Cashier's Checks | Fake Checks Can Cost You (FTC)
Funds Under Control of the Federal Reserve Bank | OCC News
IRS Phone and Email Scams | IRS's Report Phishing web page
Microsoft Tech Support Scams | Microsoft® Safety & Security Center
VISA Security and Fraud Dept. Imposters | WI Crime Prevention Practitioners Association
Family Emergency & Grandparents Scam | FTC Alert
Sweetheart Swindle | When Your Online Romance Requests Cash

Prevention Tools

While National Exchange Bank & Trust uses a variety of software and industry-related tools to combat fraud, the most important prevention tool is customer vigilance. Please consider the following suggestions regarding online safety and being diligent in identifying Spam and Phishing.

  • Do not follow unsolicited web links in email or respond to unverified callers with information about your place of employment. The United States Computer Emergency Readiness Team (US-CERT) has more information on social engineering and phishing attacks in Security Tip ST04-014.
  • Use caution when opening email attachments.
  • Follow safe practices when using your PC and browsing the web. See Good Security Habits and Safeguarding Your Data from US-CERT for additional details.
  • Keep your operating system and software up-to-date with the latest patches.
  • Current anti-virus software with the most updated definitions and frequent system scans
    is required.
  • Updated anti-spyware is necessary.
  • Strong passwords, that are not shared, are a vital component to protecting your information.
  • You can report phishing by sending an email to phishing-report@us-cert.gov.

Helpful Fraud Information

External Resources

Defining Smishing

Smishing is similar to Phishing but criminals attempt to garner information via text messages on mobile phones. National Exchange Bank & Trust does not initiate information gathering via text messages.

Wire and Large Cash Transaction Fraud

Due to the proliferation of scams perpetrated through unknowing bank customers, National Exchange Bank & Trust takes great care in trying to identify potential scams. This means we may ask additional questions when you want to do a large cash transaction or wire transfer that is not common for you.Transactions that are frequently used to commit fraud receive an even greater scrutiny in order to protect you. Remember, ultimately, the customer depositing an item is responsible for the “goodness” of the item.

Credit Bureaus

  • Equifax - Fraud Line: 800-525-6285
  • Experian - Fraud Line: 888-397-3742
  • Trans Union - Fraud Line: 800-680-7289

Request your free annual credit report.

Contact Information

Contact National Exchange Bank & Trust Customer Service immediately at your local office or at 920-921-7700 if you suspect identity theft or fraud involving any of your National Exchange Bank & Trust accounts including if you believe you may have given out any confidential information.

Compromised, Lost or Stolen Cards

To report a compromised, lost or stolen card during normal business hours

Please call the bank at 877-921-7700

To report a compromised, lost or stolen card after normal business hours

CheckCards, Health Savings Account Debit Cards and ATM Cards - 800-236-2442
Credit Cards - 800-221-5920

These numbers are also located on the back of your card.

Find a Branch Office | Find an ATM

Bank-by-Phone: 800-707-BANK (2265)

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