Fraud Information


Recent Fraud Alerts

Microsoft is not Reaching Out to Help you.

Consumers in our market area continue to be a victim of a caller fraudulently posing as a Microsoft employee calling to assist with computer issues or upgrade software.  If you did not place the call, resist the urge to give anyone on the phone information regarding your computer or personal information.  A message from Microsoft.

Don't get Taxed with an IRS Scam

The IRS continues to warn consumers to guard against scam phone calls from thieves intent on stealing their money or their identity. Criminals pose as the IRS to trick victims out of their money or personal information. Scammers make unsolicited calls, try to scare victims, use caller ID spoofing and try new tricks all the time that have cost victims more than $23 million dollars since October 13.

IRS Scam Getting Worse in Wisconsin
IRS Urges Public to Stay Alert for Scam Phone Calls
Five Easy Ways to Spot a Scam Phone Call

Ongoing Fraud Scams

Fraudulent Cashier's Checks | Fake Checks Can Cost You (FTC)
Funds Under Control of the Federal Reserve Bank | OCC News
IRS Phone and Email Scams | IRS's Report Phishing web page
Microsoft Tech Support Scams | Microsoft® Safety & Security Center
VISA Security and Fraud Dept. Imposters | WI Crime Prevention Practitioners Association
Family Emergency & Grandparents Scam | FTC Alert
Sweetheart Swindle | When Your Online Romance Requests Cash

Prevention Tools

While National Exchange Bank & Trust uses a variety of software and industry-related tools to combat fraud, the most important prevention tool is customer vigilance. Please consider the following suggestions regarding online safety and being diligent in identifying Spam and Phishing.

  • Do not follow unsolicited web links in email or respond to unverified callers with information about your place of employment. The United States Computer Emergency Readiness Team (US-CERT) has more information on social engineering and phishing attacks in Security Tip ST04-014.
  • Use caution when opening email attachments.
  • Follow safe practices when using your PC and browsing the web. See Good Security Habits and Safeguarding Your Data from US-CERT for additional details.
  • Keep your operating system and software up-to-date with the latest patches.
  • Current anti-virus software with the most updated definitions and frequent system scans
    is required.
  • Updated anti-spyware is necessary.
  • Strong passwords, that are not shared, are a vital component to protecting your information.
  • You can report phishing by sending an email to

Helpful Fraud Information

External Resources

Defining Smishing

Smishing is similar to Phishing but criminals attempt to garner information via text messages on mobile phones. National Exchange Bank & Trust does not initiate information gathering via text messages.

Wire and Large Cash Transaction Fraud

Due to the proliferation of scams perpetrated through unknowing bank customers, National Exchange Bank & Trust takes great care in trying to identify potential scams. This means we may ask additional questions when you want to do a large cash transaction or wire transfer that is not common for you.Transactions that are frequently used to commit fraud receive an even greater scrutiny in order to protect you. Remember, ultimately, the customer depositing an item is responsible for the “goodness” of the item.

Credit Bureaus

  • Equifax - Fraud Line: 800-525-6285
  • Experian - Fraud Line: 888-397-3742
  • Trans Union - Fraud Line: 800-680-7289

Request your free annual credit report.

Contact Information

Contact National Exchange Bank & Trust Customer Service immediately at your local office or at 920-921-7700 if you suspect identity theft or fraud involving any of your National Exchange Bank & Trust accounts including if you believe you may have given out any confidential information.

Compromised, Lost or Stolen Cards

To report a compromised, lost or stolen card during normal business hours

Please call the bank at 877-921-7700

To report a compromised, lost or stolen card after normal business hours

CheckCards, Health Savings Account Debit Cards and ATM Cards - 800-236-2442
Credit Cards - 800-221-5920

These numbers are also located on the back of your card.

**Please note that National Exchange Bank & Trust does not offer special promotions via our credit card toll-free number. If you are presented an offer upon dialing the number above, please hang up and call again. You may have misdialed. If you gave out any information to take advantage of a promotion when dialing a number above, please contact us immediately.

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Bank-by-Phone: 800-707-BANK (2265)

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numero 920-906-6963 o visite la página Internet.

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